TourReach — Tourism Growth Solutions Part of the ReachMax Digital Network

Effective Date: March 1, 2026 Last Updated: March 1, 2026

Introduction

TourReach (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at tourreach.com, use our services, or communicate with our team.

Please read this policy carefully. By using our website or services, you agree to the practices described in this document. If you do not agree with the terms of this Privacy Policy, please discontinue use of our website and services.

Who We Are

TourReach is a digital marketing agency operating under the ReachMax Digital Network. We provide website development, digital visibility, Voice AI, content marketing, and direct booking system services to tour drivers, tour operators, and tourism businesses, primarily in Jamaica.

Contact details:

Email: hello@tourreach.com
Phone: +1 876 483-9547
Address: Falmouth, Trelawny · Montego Bay, Jamaica
Website: tourreach.com

Information We Collect

We may collect the following types of information when you interact with our website or services:

Information You Provide Directly

Contact information — your name, email address, phone number, and WhatsApp number when you fill out a contact form, request an audit, or reach out to us directly
Business information — details about your tour operation, including your platforms, service offerings, and business goals, shared during consultations or onboarding
Communication records — messages, emails, and notes from conversations between you and our team

Information Collected Automatically

Usage data — pages visited, time spent on the site, links clicked, and referring URLs
Device and browser information — your IP address, browser type, operating system, and device identifiers
Cookies and tracking data — small files stored on your device that help us understand how visitors use our site (see the Cookies section below)

Information from Third Parties

We may receive information about you from third-party platforms such as Google, TripAdvisor, or Viator if you grant us access to your accounts as part of our service delivery.

How We Use Your Information

We use the information we collect for the following purposes:

To respond to your inquiries and deliver the services you have requested
To conduct your free Visibility Audit and prepare service recommendations
To communicate with you about your account, project progress, and updates
To send relevant information about TourReach services, news, or resources — only where you have given consent or where we have a legitimate interest in doing so
To improve our website, service quality, and user experience
To comply with legal obligations
To protect the security and integrity of our business and website

We do not sell your personal information to third parties.

Legal Basis for Processing

Where applicable under data protection law, we process your personal information on the following legal bases:

Contractual necessity — to deliver the services you have engaged us for
Legitimate interests — to operate our business, communicate with clients, and improve our services
Consent — where you have explicitly agreed to receive marketing communications or have your data processed in a specific way
Legal obligation — where we are required to process your data to comply with applicable law

Sharing Your Information

We do not sell, rent, or trade your personal information. We may share your information in the following limited circumstances:

Service providers — trusted third-party tools and platforms we use to operate our business, such as email platforms, project management tools, analytics services, and hosting providers. These parties are bound by confidentiality obligations and may only use your data to provide services on our behalf.
Platform integrations — if you grant us access to your TripAdvisor, Viator, Google Business, or other accounts, we will access those platforms solely to deliver the agreed services
Legal requirements — if required by law, court order, or governmental authority
Business transfers — in the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, subject to equivalent privacy protections

Cookies

Our website uses cookies to improve your experience and understand how visitors interact with our content.

Types of Cookies We Use

Essential cookies — necessary for the website to function correctly
Analytics cookies — help us understand traffic patterns, popular pages, and user behaviour (for example, via Google Analytics)
Preference cookies — remember your settings and choices to improve your experience on return visits

Managing Cookies

You can control and manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the website. For more information on managing cookies, visit allaboutcookies.org.

Data Retention

We retain your personal information for as long as is necessary to fulfil the purposes outlined in this policy, maintain our business relationship with you, or comply with legal obligations.

When your information is no longer required, we will delete or anonymise it in a secure manner.

Your Rights

Depending on your location and applicable law, you may have the following rights regarding your personal information:

Access — the right to request a copy of the personal information we hold about you
Correction — the right to request that we correct inaccurate or incomplete information
Deletion — the right to request that we delete your personal information, subject to certain legal exceptions
Objection — the right to object to our processing of your data in certain circumstances
Restriction — the right to request that we limit how we use your data
Portability — the right to receive your data in a structured, commonly used format
Withdrawal of consent — where processing is based on consent, you may withdraw that consent at any time

To exercise any of these rights, please contact us at hello@tourreach.com. We will respond within a reasonable timeframe and in accordance with applicable law.

Third-Party Links

Our website may contain links to third-party websites, including platforms such as TripAdvisor, Viator, Google, Instagram, TikTok, Facebook, and WhatsApp. We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies before providing any personal information.

Children’s Privacy

Our website and services are not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately at hello@tourreach.com and we will take steps to delete it.

Security

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. These measures include secure data storage, restricted access controls, and encrypted communications where applicable.

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee its absolute security.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. When we make changes, we will update the “Last Updated” date at the top of this page.

We encourage you to review this policy periodically. Continued use of our website or services after any changes constitutes your acceptance of the updated policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal information, please reach out to us:

TourReach Part of the ReachMax Digital Network 📧 hello@tourreach.com 📞 +1 876 483-9547 📍 Falmouth, Trelawny · Montego Bay, Jamaica 🌐 tourreach.com

Privacy Policy